Refund policy

Last updated: September 21, 2026

We want you to keep what you love, and never feel stuck with what you don't.

Our 30-day return policy

You have 30 days from the day your order is delivered to request a return. To be eligible, your item should be in the condition you received it — unworn, unwashed, with tags attached and in its original packaging.

What you get back

Approved returns are settled as an exchange for another size or color, or as store credit. Store credit is issued as soon as your return is approved, it is worth the full amount you paid, and it never expires.

We do not refund change-of-mind returns to the original payment method.

How to start a return

Email support@bisousandco.com with your order number and a sentence about the item. We answer every message within one business day.

Once your return is approved we send you full instructions. Return shipping is arranged and paid by the customer. Depending on the item, we may tell you there is no need to send it back at all — in which case simply keep it, and we credit you all the same.

Please request a return before sending anything back. Items shipped to us without an approved return cannot be processed.

Damaged, defective, or not what you ordered

That one is different, and it is on us. Email us within 30 days and we replace the item or refund you in full to your original payment method. We will not ask you to ship it back.

Exchanges

The fastest way to get a different size or color is to place a new order and start a return on the first one. If you would rather we handle it for you, email us and we will set it up ourselves.

What we cannot refund

Gift cards, and any item clearly marked "Final Sale" at the time of purchase. Everything else is covered.

Cancelling an order

You can cancel an order for a full refund any time before it ships — in practice, within about 24 hours of placing it. Email us as soon as you can. Once an order has shipped, use the return process above instead.

How refunds are issued

We let you know as soon as your return is approved. Approved refunds are returned to your original payment method within 10 business days. Your bank or card issuer may need a few more days to post the credit to your account. If more than 15 business days have passed since we confirmed your refund and you still have not seen it, email us and we will chase it with you.