Shipping policy

Last updated: September 28, 2026

Where we ship

We currently ship to the 48 contiguous states and Washington, D.C.

We cannot guarantee delivery to Alaska, Hawaii, Puerto Rico, other U.S. territories, or military addresses (APO/FPO/DPO), so we do not ship there for now, and checkout will not accept those addresses. We do not yet ship internationally either. If you are in one of these places and would like to order, email us — we would like to know where our customers are.

Shipping options and cost

Every order ships tracked and protected. You choose between two options at checkout:

Standard Shipping — $9.95. Tracked and protected delivery. Free on orders of 3 items or more.

Premium Shipping — $14.95. Priority handling and full coverage. Your order is picked and dispatched first, ahead of standard orders, and it is fully covered from our door to yours: if it is lost, stolen after delivery, or arrives damaged, we replace or refund it straight away — no carrier investigation, no waiting. Premium Shipping stays at $14.95 on orders of 3 items or more.

Free standard shipping is applied automatically at checkout — there is no code to enter. No surprise fees are added at checkout, and no fees are ever collected on delivery.

How long it takes

Orders are fulfilled and shipped within 1–2 business days. Premium orders are dispatched first, in the next outgoing batch.

United States: 6–12 business days for delivery.

Business days are Monday through Friday, excluding public holidays. You receive a tracking number the moment your order ships.

Duties and import fees

The price you pay at checkout is the price you pay, full stop. Any applicable duties, customs charges, and import fees are covered by us. You will never be asked to pay anything to the carrier on delivery.

Tracking

You will receive a confirmation email as soon as you order, and a second email with a tracking number as soon as your parcel leaves our partner's facility. Tracking can take 2–3 business days to begin updating after you receive the number — this is normal and does not mean the parcel is lost.

If your order is delayed

Delivery times are estimates. Carrier backlogs, customs inspections, and weather are outside our control, and we cannot guarantee a delivery date.

That said, we hold ourselves to the estimate above. If we cannot ship your order within the timeframe stated on this page, we will email you, tell you the new date, and offer you the choice of waiting or cancelling for a full refund — no questions and no need to ask.

Lost, stolen, or undelivered parcels

If tracking shows your parcel as delivered but you do not have it, first check with your household and neighbors and look around your building's entrance — most parcels turn up within 24 hours. If it has not appeared after that, email us.

Standard Shipping: we will investigate with the carrier and, where a parcel is genuinely lost or stolen, replace or refund your order.

Premium Shipping: no investigation needed. Email us with your order number and we replace or refund your order straight away.

Address changes and incorrect addresses

Please check your shipping address carefully before you order. If you spot a mistake, email us immediately — we can usually correct it while the order is still processing. Once a parcel has shipped, the address cannot be changed. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment.