Track Your Order
Order Tracking FAQ
How can I track my order?
Once your order ships, you'll get an email with your tracking number. You can also track it right here, with your order number and email, or with your tracking number.
Why isn't my tracking updating yet?
That's normal. Tracking can take 2–3 business days to show its first update. Your parcel is already on its way; it just hasn't reached its first checkpoint.
Still nothing after 5 business days? Email us and we'll check on it.
My tracking says “Delivered” but I don't have it. What should I do?
Check with your neighbors, your mailbox and your building's entrance. Most parcels turn up within 24 hours. Still missing after that? Email us at support@bisousandco.com and we'll take it from there.
I entered my order number but nothing shows up. Why?
Enter your order number and email exactly as they appear in your confirmation email. Your order number starts with a “#” (for example: #1234).
If you ordered recently, it may not be trackable yet: try again once your shipping email arrives.
How long will my order take to arrive?
Delivery takes 6–12 business days across the 48 contiguous states and Washington, D.C.
Can I change my shipping address after my order has shipped?
Unfortunately, no. Once your order has shipped, the address can't be changed. If you spot a mistake before then, email us right away.