
Questions people ask before they buy
What size should I take?
It runs small, so take one size up from your usual. S fits a US 4, M a US 6, L a US 8–10, XL a US 12 and XXL a US 14 — and between two sizes, take the larger one: it is built to go over a sweater.
The length barely moves with the size: 33½ in at S, 35 in at XXL. “What’s my size?” above the button has this piece’s own measurements, and it can read them for you from your height and weight.
Wrong size? You have thirty days to swap it.
No sleeves — will I actually be warm?
Your sleeves are already on — this covers what they don’t: chest, back and the top of your legs, under a medium fill stitched in channels.
Over a knit it is a fall and early-winter layer. Over a t-shirt in January, it is not, and we would rather say that now than read it in a return note.
Will it make me look bigger?
Fair question — most quilted pieces do. Two things stop this one. The fill is medium, not lofty: a quilted layer, not a duvet. And the line is long: a cropped puffer cuts you in half at your widest point, while this runs unbroken from the collar to past the hip. Long reads as a column. Short reads as a ball.
Is the fill going to come out?
This is the thing that ruins cheap puffers, so: the fill is polyester, held inside a woven shell and stitched into channels. The channels are what keep it where it belongs instead of sliding down to the hem.
If yours ever sheds, tell us — it is replaced or refunded in full, and we won’t ask you to ship it back.
Will the color match the photos?
Every shade is shown on the same piece, in the same light, so you are comparing them against each other and not against nine different photos. Screens still differ though — a color can land a little warmer or cooler in your hand than on your phone at night.
How do I wash it?
Hand wash cold, then hang it to dry. Never tumble dry — heat is what flattens a quilted fill and it does not come back.
Which vest is mine — this one, The New York Vest or The London Vest?
The New York Vest and The London Vest are short sherpa vests — texture, worn as a layer indoors and out. The New York Puffer is outerwear: long, hooded, quilted, and it goes over all of them. If you want sleeves, that is The London Trench. If you want rain, that is The New York Raincoat.
Can I return or exchange it?
Yes — thirty days from the day it lands on your doorstep. Anything damaged or defective is replaced or refunded in full, and we won’t ask you to ship it back.
