
Questions people ask before they buy
What size should I take?
Order your usual US size, using the list under Size & fit: a US 6.5 is an EU 37, a US 7.5 an EU 39. Each size already leaves a little room at the toe. Between two sizes, a wide forefoot or a high instep? Take the larger one. If you’d rather measure, go heel to longest toe and take the size whose length is at least a quarter inch longer than your foot.
Will the toe pinch?
Plan for the size that fits your toes on day one, and don’t count on the toe cap to give much. The round toe leaves more room than a pointed one. With a wide forefoot or a bunion, take the larger of your two sizes.
Will my heel slip out, or rub?
A ballet flat has no strap, so it holds by its length and width. Too long, and the heel lifts when you walk; too short, and the back presses on your heel. If either happens on the first steps at home, exchange them for the next size within 30 days of delivery, unworn and in their packaging.
Is there arch support? Are they padded?
No arch support is built in, and we’d rather say it now. It’s a true ballet flat: a thin, flat rubber sole close to the ground and a low heel. If you need support for long days on your feet, these aren’t the pair.
Is it leather?
No. The upper and the lining are man-made materials, smooth to the touch, and the sole is rubber.
Does the black toe really hide scuffs?
It hides them better than a light toe does: a mark on black barely shows, the same mark on beige does. It doesn’t stop scuffs. Wipe the toe with a soft, damp cloth when it needs it.
Which color should I pick?
Beige & Black is the one to start with: the beige reads with neutrals, the black toe with your black. Ivory & Black is the brightest contrast and shows dust first. Silver & Black is for evenings and December. Black & Gold is a black flat with a gold toe. All Black has a glossy toe on a smooth black body.
Can I wear them in the rain?
On a wet sidewalk, yes, then wipe them dry when you get home. They’re made for city days, not for puddles, snow or slush.
Buying them as a gift?
Check her usual US shoe size first and use the list under Size & fit; between two sizes, the larger one. If they don’t fit, she can exchange them for another size within 30 days of delivery, unworn and in their packaging. Buying early for the holidays? The 30 days start on delivery.
Can I return or exchange them?
Yes, within 30 days of delivery, unworn and in their packaging: an exchange for another size or color, or store credit for the full amount. Return shipping is on you. Anything that arrives damaged or defective is on us, and we won’t ask you to send it back.













